Terms of service
We value human connection and want to foster positive relationships between our Vendors, Buyers and team at Two Lovers. In honour of these values, vendors agree they will:
- provide honest, accurate information about their business;
- accurately represent products in descriptions, photos and general communication;
- respect the intellectual property of others;
- not create fake and misleading reviews or remove unfavourable comments by Buyers, unless deemed as harassment; and
- not coordinate pricing with other Vendors
Two Lovers vendors agree to uphold excellent customer service for all Buyer dealings. Vendors agree to:
- honour shipping and processing times, keeping in mind different shipping requirements for different countries;
- respond to all enquires in a timely and appropriate manner;
- honour the commitment made in Listing descriptions;
- resolve disagreements and disputes directly with the Buyer in a professional manner;
- notify a customer immediately if an order is unable to be completed, offering a complete refund unless otherwise agreed;
- manage requests for cancellations, returns, and exchanges in accordance with Australian Laws or Laws surrounding the dispute (for example, The European Union ’14 Day Right of Withdrawal’);
- assist Buyers with shipping and non-delivery disputes with the shipping provider used to deliver the product; and
- understand Two Lovers will not refund a transactional fee to either the seller or customer under any circumstances